Shipping policy

Shipping Areas:
We provide prescription and OTC medication delivery exclusively within Toronto and select surrounding areas.
Shipping Fees:
All shipping fees are non-refundable. Shipping charges are based on delivery location, order size, and delivery speed.
Delivery Timeframes:
Estimated delivery times are provided as guidelines only. We are not responsible for delays caused by weather, courier issues, or other unforeseen circumstances.
No Liability for Delays:
TorontoOnlinePharmacy.pharmacy is not liable for any delivery delays, missed deliveries, or lost packages. Once the package is handed to the courier, the risk of loss passes to the customer.
Incorrect Addresses:
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Order Tracking:
Tracking information will be provided for orders when available. Customers are responsible for monitoring their shipment and notifying us of any delivery issues within 24 hours of the expected delivery date.
No Returns or Exchanges:
All sales of prescription and OTC medications are final. No returns, exchanges, or refunds will be accepted once the order has been shipped.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, notify us within 24 hours of delivery. We will review and resolve the issue at our discretion.